Returns & Refunds

Because we sell perishable food products, American Beef Producers cannot accept returns of meat products once they have left our facility.

If an order arrives damaged, contains incorrect products, or has a suspected temperature or quality issue, contact us as soon as possible, preferably within 24 hours of delivery, at info@americanbeefproducers.com or 903-693-6122. Include your order number, photos of the product and packaging, and a description of the concern. Temperature readings are helpful when available.

We review claims individually and may provide a refund, replacement, or store credit as appropriate. The 24-hour reporting request does not limit any rights under applicable law.

Refunds are not ordinarily available for changes of mind or customer ordering or address errors; circumstances will be reviewed individually, including whether American Beef Producers or the carrier contributed to the issue.

Do not consume meat that you believe was held at an unsafe temperature. Contact us for assistance.